I am doing Realtime testing and on the dashboard it shows a session already active even though I haven’t started a test session yet. How to resolve this issue? I have already tried some troubleshooting steps but nothing.
Hi Michael! Hope all’s well.
Actually, this error usually occurs when there is a session stuck in the backend. Please don’t worry at all. This happens rarely and to resolve this issue, you’ll have to contact our support team either on chat or at [email protected] and they’ll release the stuck session.
Once it is done, you have to refresh the page, it immediately reflects on the dashboard and you are good to go! Easy right?