Why does it show an active session in Realtime testing when I have no test running?

I am doing Realtime testing and on the dashboard it shows a session already active even though I haven’t started a test session yet. How to resolve this issue? I have already tried some troubleshooting steps but nothing.

Hi Michael! Hope all’s well.

Actually, this error usually occurs when there is a session stuck in the backend. Please don’t worry at all. This happens rarely and to resolve this issue, you’ll have to contact our support team either on chat or at [email protected] and they’ll release the stuck session.

Once it is done, you have to refresh the page, it immediately reflects on the dashboard and you are good to go! Easy right?

Happy testing!

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