Why am I getting this error: "Could not start a new session. Response code 404. Message: Either the tunnel is not running or disconnected."?

Product Support
#1

I’m using your sample code below, but I’m getting an error: “Could not start a new session. Response code 404. Message: Either the tunnel is not running or disconnected.”

#2

Hi Mark,

Thanks for sharing your capabilities. I see that you’re passing “tunnel” capability as “true”. So if you are using tunnel for local testing, please make sure you set up/launch the binary tunnel first together with the “tunnel” capability as “true”.

But if you’re using our exact sample codes(which the website is publicly accessible) and you’re not doing local testing, then please change the “tunnel” capability as “false” on your list of capabilities you’re passing