Responsibilities:
- Responsible for identifying, troubleshooting, and resolving business-impacting
- technical issues for global customers.
- Must have - Hands-on experience with one or more languages (Java, JavaScript,
- Python, PHP, C#)
- Good to have - Hands-on experience with one more Testing Framework (Nightwatch,
- WebdriverIO, TestNG, Testcafe, PHPUnit, JUnit, Pytest, Cucumber, etc.)
- Good to have - Hands-on experience with Automation Testing tools (like Selenium,
- Appium, Cypress) and Hybrid cloud-based Saas solutions.
- Must have - Strong at debugging the code and perform root cause analysis
- Must have- Strong knowledge of Web-based applications, various browsers, and
- HTML DOM, and CSS
- Good to have - Should have hands-on experience with CI/CD tools (jenkins, Azure
- Pipelines)
- Must have - Experience with tools like Intellij IDE, Jira, Github and ServiceNow/Zoho
- Desk
- Train and mentor front line support on troubleshooting methodology.
- Work with customer Tech teams (Software Developer, Manual/Automation Testers),
- Engineering team, Sales team and business teams.
- Awareness of ITIL and Customer Success/Support processes
- Requirements
- Bachelor’s degree or higher in Computer Science, Engineering, or other Engineering
- or Technical discipline or equivalent relevant experience.
- 5+ years of L3 Support or Application Support.
- Soft Skills
- Great Communications / Pre-Sales
- Technical Account management
- Stakeholder Management
Interested candidates can send their updated resume to himanshi@lambdatest.com.
For more open positions at LambdaTest, you can visit our career section here.