It says that "1/1 parallel sessions are currently active, kindly wait for a session to be released or UPGRADE"

Product Support
1

“1/1 parallel sessions are now active,” the message reads. “Please wait for a session to be freed or UPGRADE.”

2

Hey Emma,

  • User can reach out us so we can check their current plan and release the stuck tests from the backend-app. After that, ask the user to do another test to confirm if its all good
  • Advice the user to end the session instead of just closing the browser