Idle timeout issues devices close automatically

Hi, I’m using real-time testing on LambdaTest, and every time I open a device, it automatically closes after a few minutes — even though I have set the Idle Timeout to 60 minutes. Can you please help me understand why the device session is ending much earlier than the selected idle time?

Hi @Fahadaltafu,

Greetings from LambdaTest Support!

We have received your support ticket regarding your inquiry here: Idle timeout issues devices close automatically and we also sent you an email as a response.

Additionally, may we ask for a screen recording of this behavior?

Please try it with a different browser and a different computer and also share us your observation.

Based on your account, you have GitHub Student Pack 1 Year with 1 Parallel Test which is equivalent of a Live Plan Account See here: Screenshot by Lightshot and here: LambdaTest for GitHub Student Developer Pack

You should be able to perform tests within the Real Time Tab here: Screenshot by Lightshot