The same application works fine on my mobile device.
Hello Devan,
We can see that you are on a manual testing plan which means you are testing the application with our Emulators. The application works fine on your real device but not on our emulators as it should have an X86 architecture to be able to work on the Android emulators at our end. You can try out our real device plan which will enable you to run the app testing on real devices.