A bug that is well described has the capability to reduce the time taken to replicate the defect and resolve it. However, the perfect bug describing is a skill overlooked by many organizations. Bugs can cause delay
to the release of an application and during testing phase or when the app is at production, developers tend to overlook bugs that are not properly described. This can spoil business relationships between an organization and their clients and may also lead to a company’s loss of reputation in the industry. Here’s what you need to work upon:
Check If It is Really A Bug
Often, testers fail to test a critical functionality because of environment issue or user error and log it as a bug. This leads to a waste of time for both the developer and the tester. Before writing any bug report the tester should
- Reproduce the issue again in different environments
- Make sure there is no environment issue
- Check with the requirement specifications and make sure whether the functionality is really failing or is it supposed to behave the way it is currently doing.
Be Specific in the Overview
A good bug report should contain
- A precise summary section to make the bug report unique and easily identifiable
- A brief overview that gives a developer clear understanding of the issue.
Often, the summary itself gives the developer an idea of what the bug is. For example, “Button is not working in iPhone X”. By looking at the summary, developer understands that the issue is with a certain button at iPhone X. A properly explained overview will give the developer an idea of the scenario in which the error can be reproduced. While describing the overview, the tester must make sure to
- Provide relevant information on why the issue is a bug
- Provide detailed information on how to reproduce it
- Provide information on the business requirement.
Steps to Reproduce
This is the most important part of the bug report. It helps the developer to replicate the issue in development or production environment. This is the phase where the tester teaches the developer how to recreate the bug in their own environment. While writing this section, instead of a brief summary, focus on.
- Step by step guidance to observe the impacted functionality
- Mention the environment and platform details and also the user type, whether the issue is happening for a specific user or all users.
- Don’t forget to attach screenshots. These act as solid evidence to your report and also helps the developer to compare the report with the scenario recreated on their system.
Follow Up on the Reports
A job of a tester is not only to report bugs, but also to make sure that the bug has been fixed. After the report has been submitted, follow up with the developer and share that you are willing to help. Sharing a word of encouragement while following up on the report is a nice thing to do. A developer who feels encouraged about his work is more likely to fix a defect than a developer who gets annoyed by reading a poorly written bug report.
After focusing on the above-mentioned points, you will soon be able to write a high-quality bug report. Bug report should be focused on since they are an important mode of communication between a developer, a tester and the management. A great bug report that leads to quick fixing of the defect will not only increase the quality of the product but will also ensure that you have a good working relationship with the developers.