1. Deliver High-Quality Product
A bug tracking software helps to track all the issues, bugs of the product and make sure that all the detected bugs are fixed.
Having a single source of truth is very important while running large projects. There are multiple moving parts and seamless integration coupled with agile methodology is critical to the product delivery.
Having the right bug tracking tool helps with in-depth bug analysis, provides visibility to the overall direction of the project & enables proactive implementation of corrective measures in a timely manner. All of which are crucial in delivering a high-quality product on time and within budget.
2.Improve Return on Investment (ROI) by Reducing the Cost of Development
A bug tracking software helps with bug prioritization and assignment based on severity and importance. This helps the development team to focus on high priority bugs first instead of low priority ones. Thus with major hurdles out of the way earlier in a development cycle augurs well for your development team and the overall success of the product.
As a result of bug tracking, identifying trends becomes easier & leads to quicker root cause identification and resolution. Your bug tracker is also a knowledge powerhouse for future references leading to fewer iterations & reduced development efforts.
This eliminates unwanted delays in your project delivery, leads to a significant rise in team productivity and reduces the overall cost of development. A win-win for you and your customers.
3.Better Communication, Teamwork and Connectivity
With task collaboration, in-app chat, and email notifications, a bug tracking tool keeps everyone on the same page. You can assign the right resources to test or fix bugs on time.
Ease of access and use allows for greater collaboration among teams. Real-time access, review, update & bug reports eliminate communication gaps, improves transparency & accountability.
Teams are forthcoming in brainstorming & troubleshooting issues rather than wasting time on finger-pointing and shying away from responsibility.
Most importantly, everyone is aware of the progress, aligned with the overall project plan & work towards the common goal.
4.Detect Issues Earlier and Understand Defect Trends
The biggest benefit of using a bug tracking tool is that it allows companies to track all the bugs at one centralized location – who reported the bug, who fixed them, what the priority is and how long it took to fix.
Using a tool helps to analyze the bug trends and it can be referred in future by the development team to enhance the product prevent recurring issues.
Insightful reports around defect trends, defect age, open and closed bug trends help inadequate resource planning and budgeting too. You can account for these aspects while bidding for new projects & set the right stakeholder expectations for consistent customer satisfaction.
5.Better Service and Customer Satisfaction
A bug tracking tool allows collaborating among your QA & Dev teams, managers & customers. They can directly login to the system to report a bug. Most of the tools are designed in such a way that a user can easily create bugs with all the required information needed for a developer.
The QA team, developer, managers or customer will get status updates of the reported issues via instant email notifications or inside the tool in a single view.
Besides that, the stakeholders can provide further clarification, suggestion, feedback if any on their reported issues. So it enhances the service you provide and clarity for the development.
A direct involvement of customers through bug tracking software in testing phase results in happy and satisfied customers. They will be happy to see less or no bugs to use their product efficiently which is more reliable, trustworthy and even may recommend it to others.