Here are 13 ways in which functional testers can add more value to a web product, apart from functional testing. Let’s take a look.
Have Insight Into Your Stakeholder’s Mindset
Every team member has their own perspective on a project. But when the customer is the one who ends up using the product, don’t you think it’s the stakeholder’s perspective that matters the most? Eliminating personal bias and thinking from the stakeholder’s point of view can greatly improve the testing procedure and enhance the robustness of your web application or website. List out people who have expressed interest in your deliverables. Document stakeholder expectations in a mapped form and lay a foundation according to the stakeholders’ mindset to avoid getting in the scenario as the below image.
Whose perspective matters?
So to deliver more than just functional testing, you need to work according to the stakeholder map. Communicate efficiently with stakeholders and understand the depth of the situation. When testers encounter a bug, they usually report it and are done with it. However, to add more value, you need to report a discrepancy with the impacts of actions on stuff that matters to stakeholders. Also, check how the scenario you have prepared fits into the big picture instead of getting engrossed in a single feature. In the end, leave the decision on to the decision-makers.
A good way to go about this is to adapt to shift-left testing. Shift-left testing is about performing testing as soon as possible, even before the product is prepared. You can sit along with stakeholders and learn what they are expecting to think of potential test cases and problems in advance.
Transition From a QA to QAOps
QAOps refers to maintaining the software quality of your product by coordinating well with your DevOps teams. The goal is to deliver a robust web application or website with a faster CI/CD pipeline. QAOps focuses on performing scalable test automation in parallel to achieve continuous testing in DevOps by collaborating with the development and operations team with the QA department.
Acknowledge The Hindrances That Your Customers Are Facing
We all know that no matter how the entire team feels about the product, the customer’s opinions should have the highest priority. It’s important to know how customers feel about a product and the usefulness of features. I have seen that in some cases, a particular feature is perfectly in line with the tester’s expectations, and turn out to be a burden for the users.
Testers should report bugs that can bother customers. And who gives a better insight into what the customers are thinking other than the customer support team? After all, they are the ones in close contact with the users. Use the customer’s voice as the most valuable data.
Understanding and Estimating User Stories
In an agile framework, user stories are laid out for functional testers to understand and estimate the effort required for a release cycle. It is a description of a feature on a website or web application from the perspective of the end-user. It describes the kind of users, their needs and wants, and why they want a particular feature. The main purpose of user stories is to determine the value a project delivers to customers. The product owner and the testers understand the user stories and prioritize tasks according to the requirement.
Understanding user stories comes in handy in developing acceptance criteria and covering different test scenarios. If the stories are huge, it becomes necessary to break them down into chunks. Using the testing perspective to estimate user stories results in providing a clear idea on time taken by each story. There are many online collaboration tools available in the market to help you keep your entire team on a single dashboard, where you can assign user stories and see how they are being progressed by the team. You can gather reports from such tools and share it across the stakeholders, too!
Explore New Testing Tools In The Market
I have seen testers getting threatened by the use of too many automated testing tools in the industry. They try to resist the change and feel that the technology is out there to replace them. However, as a tester, you should have at least basic knowledge about the testing tools and the related opportunities in your field.
Using automated tools, testers can keep a backup of user actions and use the logs at the appropriate time. Some other uses include detecting different patterns in logs, mimicking functions, making copies of production data, etc. There are instances as a tester, where you might need to show others how a tool can come in handy to solve a problem.
For instance, if we consider manual cross-browser testing, then we know that the drill is very time-consuming and exhausting. Initially, I was reluctant to use Selenium because I wasn’t aware of the programming language. Being a manual tester, I was hesitant and unsure about Selenium automation testing but once I got the hang of it, I realized the sudden increase in pace at which my test cycles delivered.
So always look out for the new tools in the market. Keep looking for opportunities and you’re good to go!
Don’t devote all your time to functional testing. You need to be more vigilant regarding code changes and code reviewing presents a good opportunity to do so. In every release cycle, there comes a period where the development team sits to review the code changes required to meet the release demands. To grow as a QA, you need to be active in the code review process and understand the changes that may happen in the web application. You should not only participate, but you should contribute your inputs regarding the changes as well.
As a functional tester, you are interacting with the web application on a daily basis. You have seen multiple test scenarios, unexpected outcomes, and regression defects. It is only natural for you to come up with a few valuable suggestions or two.
Measure The User Experience
One of the biggest mistakes that I have come across in software companies in a hurry to release an application. The hastiness to release a feature or a product sometimes takes precedence over the correctness of the same. Performing an in-depth UX review is a must before you launch the product. Take the necessary data, business metrics, and insights to assess the quality of a product from the user’s point of view. Record the shreds of evidence and give recommendations to instigate improvement.
In cases of a super quick release, inconsistencies start building up. In my experience, the involvement of multiple developers and outsourcing a part of the development process to a different team results in instability. User touchpoints, icons, actions, text, features, performance, and key flows are some of the important elements of a UX review.
Focus On Every Customer Tickets That Gets Assigned To The Team
Not all scenarios are covered in test cases. No matter how hard the development team tries to cover it all, take it from me, there are always going to be surprises! This makes reviewing error, information, and warning messages all the more important for the testing team. Once, when I got a list of strings to review, I noticed a complete section that the testing team had never seen before.
After review, our team noticed that the code was for a feature no longer in use. Its removal was vital as it had no impact on the product anymore. When a list of messages is ready, it results in a more efficient and valuable testing process. It’s the best way to subject a product to a reality check.
Being On Time
I have witnessed testers loaded with so many tasks that the entire process can sometimes be a little chaotic. But you have to adhere to the deadlines. The end goal has to be saving time by avoiding messy testing. To maintain optimum speed while being efficient, you must keep important details and communication organized in one place,
Writing effective test casesand detailed bug reports is another way you can be quick in executing your tasks. Saying "detailed" and "quick" in the same sentence might sound contradictory, but a detailed report requires a concerted effort. Maintain a high level of clarity and you can revisit your information log any time you want. Now, do you see how much wasted time this prevents in the long run?
Think Of Potential Disasters
Imagine waking up in the morning and seeing a nerve-wracking headline about your product in the news. Severely negative headlines can prove to be a disaster for your project and organization. Thus, it is vital to think of possible disastrous scenarios before releasing a product. It is all about maintaining quality over quantity in software testing.
When this approach becomes a regular practice for a firm, it can save a lot of time and effort. And of course, this methodology helps in preventing errors in the long run. The prediction of these possible disasters acts as a nudge to the testing team. By providing a different perspective on product development, it helps in building better websites and applications.
Be A Problem Solver
I have seen testers that feel that their job can be a little cut and dry. Running test scripts like a robot can become a bit tedious after a while. Executing a test case, writing a test report, passing on the issue to the developer, and verifying the fix sounds pretty simple. To some extent it is. But what if you are a person with a knack for problem-solving? Do you know how you can add value to the organization by being a problem solver?
Contrary to one of the most common testing misconceptions, a tester’s job doesn’t end at reporting bugs. If you find the needle in the haystack by narrowing down the search, you are one step closer to solving a problem. For instance, along with pointing out the bug, you can provide an easier way to fix it for the developer. This way, you get to collaborate with the developer and help the organization save time. When you look at the big picture, a problem-solving tester can be a gem for an enterprise! Thinking of critical scenarios and designing their problem solutions is especially pivotal if you are a QA manager.
Learn Data Science
Complications can do no good to a company unless someone simplifies them. With a plethora of raw data, it is important to pick the most relevant information and use it skillfully. Here, we are talking about data science, which is mining the massive information pool stored in data warehouses. Even with progressive delivery and deployment, it’s not possible to test everything, not even with the best staging environments!
As far as production use is concerned, thanks to modern technology, you can get access to detailed information. But as a tester, you need to learn how to put all that data to good use. Data science can help testers concentrate their testing efforts. This, in turn, will aid the organization as a whole in providing better deliverables. So, did you see how the knowledge of one important concept for testers benefits the enterprise on a large scale?
Keep An Active Eye Out For Competition
In today’s world of fast-paced technology, competitors are just a few taps and clicks away. With entrepreneurship gaining a boost, the competition among businesses is just going to get fiercer. The most common challenge that’s holding a lot of companies back is testers getting stuck in silos. It results in a severe lack of information about how the competitors are holding up.
Testers need to sift through fact sheets, websites, and other sources to compare the strengths and weaknesses of your competitor’s products against your own. In addition to functional testing, some other criteria to take into account include usability testing, security testing, performance testing, and accessibility testing.